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Learn how to factory reset the Galaxy S8 or S8 Plus



If your Samsung Galaxy S8 or S8 Plus doesn’t work as fast as when you bought it, you’ll probably have to take radical measures. If you’ve already tried everything – removing photos, audio, video or uninstalling applications – then you probably need to learn how to restore the Galaxy S8 or S8 Plus quickly from the factory. Want to sell it and share a newer model like the Galaxy S20? Then this process will help you too.

Before you do, however, you should keep in mind that this process will delete your applications and files, including songs, videos, contacts, photos and calendar information, but Samsung’s backup programs and cloud storage features will make it relatively easy to recover all of that. Alternatively, if you’re selling your Galaxy S8 and want to make sure your personal information doesn’t get into the wrong hands, a factory reset is a great way to permanently delete all your data.

Here’s how to back up and restore a Samsung Galaxy S8 and S8 Plus from the factory. And these same steps will also work with a Samsung Galaxy Note 8, if that’s you.

Factory restoration protection

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Factory Reset Protection (FRP) is a security measure that Google introduced in the Android 5.0 Lollipop version and is designed to prevent thieves from cleaning your device and using or selling it. But if you don’t disable it, it can interfere with the factory reset process.

So, when you try to reset a phone to the factory defaults with FRP enabled, you’ll be asked to enter the username and password of the last Google Account registered on the device. That’s good and correct if you’re the owner, but obviously problematic if you’ve sold it or given it to someone else.

Here’s how to disable the Factory Reset Protection in the Galaxy S8

  • First, delete your Google account. To do this, go to Settings > Accounts & Cloud > Accounts and select Google. Then, tap the three vertical dots in the upper-right corner or More > Delete Account. And be sure to delete all the Google Accounts you see.
  • You will then have to delete your Samsung account. Go to Settings > Lock and Security Screen > Find My Phone. Enter your password, tap your account at the top, and select More> Delete Account.

Now that you’ve turned off the Factory Reset Protection, it’s a good idea to back up your applications and settings.

Backup of your data

How to back up your applications

To back up the applications and games you have installed on your Galaxy S8, go to the Settings menu.

  • Touch Cloud and Accounts, then Backup and Restore
  • Select Back up my data and choose whether to back up your account data, Wi-Fi passwords, and other settings to Google’s servers.

How to back up your contacts

Saving your contacts in the cloud is as easy as backing up your applications and settings.

  • Open the Settings menu and select Cloud and Accounts.
  • Touch Accounts, and choose the account you want to sync.
  • Select the three vertical points in the upper right corner and select Synchronize Now. This way, your contacts stored in the cloud should be up to date.

How to back up your photos and videos

Restoring your Galaxy S8 from the factory doesn’t mean losing all your photos, memories, videos and other files. With these simple steps you can, we explain how to back everything up.

  • Touch the Samsung folder and then access My Files.
  • Select Internal storage.
  • Finally, select the three-point vertical icon and Share.
  • Choose the content you want to share and select the location you think is right.

Restore the Galaxy S8 from the Setup Menu

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The easiest way to factory reset your Galaxy S8 is from the phone’s Settings Menu. Make sure it is turned on, then go to Settings > Backup and Restart. Touch Factory data reset, then Device reset, then Wipe all.

Now sit tight: the process takes a few minutes. Once it’s finished, you’ll see the Galaxy S8 welcome screen.

From the Recovery menu

Sometimes, persistent malware and other factors make resetting your Galaxy S8 from the configuration menu an unrealistic proposition.

Fortunately, you can delete your phone’s data from the recovery menu. But first, make sure your Galaxy S8 is turned off.

  • Press and hold the Volume Up, Bixby and Power buttons at the same time, and keep them pressed until you see the Samsung logo.
  • After 30 seconds, you should see the Android recovery menu. If your phone starts up normally, try repeating the previous two steps.
  • Press the Volume Down button four times, until the Clear Data / Factory Reset option is highlighted. Select it using the Power button.
  • Press the Volume Down button seven times until Yes: clear all highlighted user data is displayed. Then use the power button, which will activate the reset process.
  • Once the restart is complete, press the Power button and select Restart the system now. This way, when you start the Galaxy S8, you will see the default welcome screen.

Reset your Galaxy S8 with the Smart Switch software

If you’d rather use a computer to reboot or restore your Galaxy S8, we have some good news: Samsung’s Smart Switch software makes it simple.

It will guide you through the factory reset process, install the latest firmware on your Galaxy S8 and delete your applications, settings and personal data.

However, there are some prerequisites. You will need to connect the Galaxy S8 to one of the USB ports on your PC with a USB-C adapter, and you will need to download and install the Smart Switch software from Samsung’s website. From there, everything is simple.

If you are connecting your Galaxy S8 for the first time, you will have to wait for the necessary drivers to be installed. Once you’re done, proceed with the next steps:

  • Launch the Samsung Smart Switch software you installed earlier. Your phone will appear in the device list.
  • Click More in the upper right corner of the screen, then click Emergency Software Recovery and Initialization.
  • Click Device Initialization. Then select OK. Then press OK again to confirm the initialization; and choose OK a third time to confirm that you have read the list of precautions.
  • Choose whether you want to create a backup. If you’d rather not, click Skip Backup.
  • If you get a User Account Control prompt, click Yes.
  • Smart Switch will download and install the latest Galaxy S8 firmware to your device. Once you are done, click OK.

Finally, your Galaxy S8 should power up, ready and clear.

Check out our Galaxy S8 tips and tricks to learn more about your phone or delve deeper into other Galaxy S8 problems to find solutions.


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